Customer Service Representative Sales

Company Name : MarketTools Research Pvt Ltd

Company Profile : Company Profile: MarketTools Inc. has been the leading technology-enabled online marketing research provider since its beginning in 1997. We are the fastest growing online market research company in the US. Specializing in primary marketing research – concept testing, product testing, sorts, advertising research, trackers and more – we have an extensive product offering ranging from full-service research studies and analysis to self-directed web-based surveys and reporting. Our solutions empower our clients with faster, richer access to valuable market knowledge. 400 of the Fortune 500 companies are our clients. For more information please refer www.markettools.com The current job opening is for Markettools Research Pvt Ltd, Hyderabad, which is a wholly owned subsidiary of MarketTools Inc.

Job Description : We are currently seeking an energetic Customer Service Representative for the highly popular online survey platform Zoomerang. With over 100 million surveys sent and counting, Zoomerang is the market leader and has been adopted worldwide. The number of subscribers using Zoomerang surveys has doubled every year since 1999, and Zoomerang has been featured in Fortune, on NBC News, and on the NBC Today Show. Zoomerang (www.zoomerang.com) offers an easy way for businesses to get fast answers to important questions. Zoomerang is part of the MarketTools family, a leading provider of technology and advisory services for conducting web-based market research. Responsibilities Customer Service Representatives in the Zoomerang Support group have the following responsibilities: Develop detailed knowledge of our family of products. Respond to a wide range of in-bound customer questions: sign up issues, software usage and technical troubleshooting Provide initial triage for inquiries, assessing underlying issues and determining correct response Escalate customer questions to appropriate groups Track client reported bugs and issues Sell additional products/services in to the account base Participate in proactive customer support and marketing projects Evaluate customer inquiries and submit suggestions for product enhancements Contribute to online product documentation Achieve high Customer Satisfaction scores from regular Customer Satisfaction surveys Manage satisfaction ratings and volume for designated categories of inquiries Participate in pre-release Customer Acceptance testing

Requirements : Skills/Requirements Strong commitment to making customers happy! Flexible schedule, including weekends, graveyard shifts, and holidays Minimum 2 years of customer service experience helping external customers troubleshoot software issues. Minimum 2 years experience supporting US customers over the phone. Flawless English skills- written, spoken and listening comprehension Excellent interpersonal and client interaction skills with strong attention to detail and accuracy. Must possess calm/professional telephone presence. Ability to multi-task, comfortable working in a fast paced environment and committed to meeting deadlines Good problem solving skills. Knowledge of Microsoft Office Suite Web and e-commerce knowledge B.com or BA/BS desired Great attitude, energy and enthusiasm are critical

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Qualifications : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization
Experiance : 1 To 5

Location : Hyderabad / Secunderabad

Contact Information

Contact Person : Saresh Abbu
Email : saresh.abbu@markettools.com 
Website : http://www.markettools.com
Address : Saresh Abbu MarketTools Research Pvt Ltd Cyber Pearl, First Floor Hitec City Hyderabad – A.P ,INDIA 500081
Phone : 91-40-66653286

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Medical Coding Executive -Walk-in 31/3/2008

Medical Coding Executive -Walk-in 31/3/2008

Company Name : Perot Systems

Company Profile : At Perot Systems, we provide solutions that support global corporations helping them achieve business-building results. Perot Systems is a Fortune 1000 corporation with over 18,000 associates across 134 locations and revenues of $2 billion (Rs.8, 800 Crores) in 2005. Our Business Process Solutions team, based in Chennai, is a leader in providing BPO services to some of the leading healthcare administrative service providers, insurance companies, financial services corporations and other Fortune 500 organizations. Dedicated to the highest standards of quality, we provide thorough training and continuous professional development opportunities to prepare our associates for rewarding assignments and exciting careers

Job Description : CPC with minimum 1 year experience in Medical Coding. Experienced medical coders can also apply

Requirements : Minimum 1 year experience as a Medical Coder. Good Knowledge in Human Anatomy Having a CPC certification will be an added advantage

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Qualifications : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization

Experiance : 1 To 6

Location : Chennai

Contact Information

Contact Person : Sheethal P
Email : Sheethal.povada@ps.net 
Website : http://www.perotsystems.com
Address : Perot Systems BPS India Pvt Ltd A 9, First Main Road Industrial Area Ambattur Chennai – Tamilnadu ,INDIA 600058
Phone : 044-42060378

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Business Coordinator, Tele Caller @ BigTec Pvt Ltd

Business Coordinator, Tele Caller

Company Name : BigTec Pvt Ltd

Company Profile : About Bigtec Consulting Services From a modest beginning the year 2000, we are regarded as a committed and reliable Consulting partner, a reputation that is both hard earned and well deserved. Seven years of India focused SAP consulting engagements and a team of dedicated professionals are the highlight of our business. We derive our strength from the vast experience of our founders in various fields of SAP Consulting, Project Management, Quality Assurance, System Auditing, Process Improvement and Management Consulting. The ever growing SAP Talent pool and the valuable experience available with in our tem are leveraged to consistently deliver the best SAP Services to our many customers. SAP Business Solutions We offer SAP services like SAP Consulting, Systemting, Quality Assurance and ProManagement. We currently focus on end-to-end SAP R/3 implementations, Process audits, Quality Assurance, Implementation audits and Process Validation for regulatory compliance. We also provide Consulting services in SAP New dimension products focusing on BW, CRM and APO. Our SAP Consulting business focus is based on the significant people strengths and experience in various industry verticals like Pharmacy, Mining, Auto ancillary, Electronics, Computer hardware, Trading etc. We, at Bigtec, also add value for other consulting housesn the area of SAP Project Management, SAP Consulting & development, Post SAP-Implementation support, End-User Training, Remote support for SAP stes and SAP Upgrades. Bigtec has been recognized by SAP India as a preferred partner in Quality audits, Process audvalidaton of SAP R3 implementations.

Job Description : Cold Calling (Telephonic) Validation of sales leads (Telephonic) Sales Coordination (In Office) Helping Sales team in the back office tasks (PC based) Client Facing / handling (Telephonic / Direct) Follow ups & other activities

Requirements : Good Communication is a must (verbal and written) Preference: For those who are located in South Bangalore Who have a background of IT / Engineering / Counseling / Customer Service / Sales

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Qualifications : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization
Experiance : 0 To 2

Location : Bengaluru/Bangalore

Contact Information

Contact Person :
Email : careers@bigtec.org 
Website : http://www.bigtecsap.org
Address : BigTec Pvt Ltd J. K. Towers Sangam Circle 46th Cross, Jayanagar, 8th Block Bangalore – Karnataka ,INDIA 560082
Phone : 91-80-40170133

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Voice Coach @ Accenture – Mumbai

Voice Coach

Company Name : Accenture

Company Profile : Accenture is one of the world?s leading management consulting, technology services and outsourcing companies. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture, with more than 146,000 people in 49 countries across the world, can mobilize the right people, skills and technologies to help clients improve their performance. India is an integral part of Accenture’s global delivery model, which enables the company to provide clients with seamless delivery of services from multiple geographic locations, with 24/7 coverage. Accenture’s global business approach brings together the right mix of people, skills and capabilities to provide cost-effective solutions and services, with consistently high quality, reduced risk and speed-to-market, regardless of location. A combination of deep industry expertise, broad global resources and proven experience means we create tangible value. Join Accenture – one of the world’s most visionary organizations – where you too can turn ideas into reality.

Job Description : Job Description: Monitor calls and give feedback to teams assigned Coach and develop the teams through leadership and assertiveness. Implementing language and culture modules training to new hires and on a recursive basis to agents on floor. To create and implement training modules as needed by the client and rolling out the same to the agents undergoing training and agents on floor as well. Calibrating with existing trainers / Quality leads Proactive need based content creation Documenting training progress and reporting it to training / Operations
Requirements : Qualification: Graduate/Diploma Holder Voice coaching experience will be preferred If no Voice coaching experience, must be strong with Voice basics and should be a team player with excellent coaching skills Open to working in shifts Experience: 0-2 years in call centre industry Certification on voice and accent preferred (not mandatory) Service industry exposure preferred If you are interested, please e-mail us your updated profile bharath.kumar.jain@accenture.com For more details, please contact: Bharath Kumar Jain Ph: +91 80 39173251

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Qualifications : UG – Any Graduate – Any Specialization PG – Post Graduation Not Required
Experiance : 1 To 4

Location : Mumbai

Contact Information

Contact Person : Bharath Kumar Jain
Email : bharath.kumar.jain@accenture.com 

Address : Bharath Kumar Jain Accenture Accenture IBC Knowledge Park 4/1, Bannerghatta Road Bangalore – Karnataka ,India 560029
Phone : +91-080-39173251

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TSR/ Tech support associate @ Satyam BPO

TSR/ Tech support associate

Company Name : Satyam BPO

Company Profile : Leveraging the Satyam heritage of technology and consulting excellence, Nipuna has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals. Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth. Nipuna has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities. As the world?s first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.

Job Description : Fantastic offers with our corporate company!! People who is looking for a job in call center or looking for change with great compensation…please contact me on 080 66163650 or send in your resume to rajini_p@satyambpo.com Conditions apply: 10+2/ 10+3 pass Fresher/ expereinced with excellent communications Flexible with shift timings. Ready to relocate to hyderabad

Requirements : TECH Support Associate: provinding support to the customer with regards to internet, hardware and presinstalled software issues.
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Qualifications : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization
Experiance : 1 To 4

Location : Ahmedabad, Bengaluru/Bangalore, Chennai, Delhi, Hyderabad / Secunderabad, Kolkata, Mumbai, Pune

Contact Information

Contact Person :
Email : rajini_p@satyambpo.com
Website : http://www.satyambpo.com
Address : Satyam BPO 1st Floor, First Technology Place # 3,1st Phase, EPIP, Whitefield Road Bangalore – Karnataka ,INDIA 560066
Phone : 91-080-66163650

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Customer Care Executive (walkin on 29th March 08)

Company Name : HCL Technologies Limited

Company Profile : HCL is a leading global Technology and IT enterprises with annual revenues of US$ 4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in) The 30 year old enterprise, founded in 1976, is one of India’s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 45,000 professionals of diverse nationalities, operating across 17 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors. HCL Enterprise is a leading Global Technology and IT enterprise that comprises two companies listed in India – HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India’s original IT garage start-ups. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises approximately 42,000 professionals of diverse nationalities, who operate from 17 countries including 300 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in HCL Technologies is one of India’s leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made a foray into the global IT landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 17 countries to deliver solutions across select verticals including Financial Services, Retail & Consumer, Life Sciences Aerospace, Automotive, Semiconductors, Telecom and MPE (Media Publishing & Entertainment). For the quarter ending 31st March 2007, HCL Technologies, along with its subsidiaries had revenue (TTM) of US $ 1.27 billion (Rs. 5675 crore) and employed 40,149 professionals.

Job Description : 1. To attend and respond to customers’ calls relating to their IT related problems and queries. 2. To co-ordinate with the Project Team and Engineers to get the problem resolved to the satisfaction of the customer. -Good communication -working hours max up to 11:30 pm – Salary 10-12 K pm Walkin interview on 29th March(11am-4pm) at:- HCL Comnet Ltd. A-9, Sector – 3, Noida Contact Person: Mukesh Nayal

Requirements : 1. To attend and respond to customers’ calls relating to their IT related problems and queries. 2. To co-ordinate with the Project Team and Engineers to get the problem resolved to the satisfaction of the customer. -Good communication -working hours max up to 11:30 pm

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Qualifications : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization

Experiance : 1 To 2

Location : Noida

Contact Information

Contact Person : Mukesh Nayal
Email : Mukeshn@hcl.in 
Website : http://www.hclcomnet.co.in
Address : Mukesh Nayal HCL Technologies Limited

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